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FAQS

What payment options do you accept? What payment gateway do you use?

Credit Card / Debit Card / Net Banking / Paypal We accept approximately all types of payment methods to securely process all our online orders.

Is my transaction secure?

We hire highly professional staff to make all our transactions private and secure. We will keep your information safe. Please read our privacy policy for further concerns.

Do you accept international payments?

Yes, we accept International Credit Cards.

Do you accept offline payments?

Yes, we do. However to know the process of an offline order please get in touch with us on our official mail id.

How long will it take to ship my order?

We aim to ship all orders within 3-4 business days.

What carrier will you use to ship my order?

We have partnered with the best courier service to ship out all our orders

Can I cancel my order before it is sent?

You have the right to cancel your order before the point it has been dispatched and obtain a full refund. Please log in to your account and if the order status is still processing cancellation of your product may be possible before it is dispatched. All order cancellations must be sent to us via email quoting your name, order number, and full address.

How long will it take to process my refund?

We aim to process a refund or exchange within 7 working days of receipt of your returned item. We will get in touch with you during the whole process.

What if the received item is faulty or wrong?

If the item you received is not what you originally ordered, or is faulty in any manner, please feel free to contact us within 2 working days of receiving the order with your details that you provided at the stage of ordering.

Do the products match the images on the website?

Our technical team has made all efforts to display as accurately as possible the colors of our products that appear on our website. We cannot guarantee that any color will be completely accurate with the variety of computer monitors.

Most online pharmacies require a prescription, but you guys don’t why?

Yeah, it is the truth that we don’t require a prescription, but it doesn’t mean that we work against the law. In fact, we have a team of specialist doctors who help our customers in providing a free prescription label. In other terms, whenever a customer doesn’t have a prescription to buy medicine, we provide him with a free prescription with our specialist doctors’ help.
It’s nothing more than a special offer from your web pharmacy.

 

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